TONY TECH SOLUTIONS

PRIVACY POLICY

Tony Tech Solutions Last Updated: February 10, 2026

1. INTRODUCTION

Welcome to Tony Tech Solutions ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, www.tonytechsolutions.com, or utilize our IT repair and support services.

2. INFORMATION WE COLLECT

We collect information that you voluntarily provide to us when you:

Submit a support ticket or service request.
Contact us via email or phone.
Sign up for our services or newsletters.

This information may include your name, email address, phone number, physical address, and device login credentials necessary for repair services.

3. HOW WE USE YOUR INFORMATION

By accepting this Privacy Policy, you explicitly consent to us contacting you for the following purposes:

Service Communications: To update you on the status of your submitted tickets, repair progress, and billing inquiries.
Marketing Communications: To send you occasional emails regarding new services, promotions, or technology tips. You may opt out of these marketing communications at any time by following the unsubscribe instructions in the email.

4. DATA ACCESS AND TECHNICAL PRIVACY

We value the privacy of the data stored on your devices. Our access to your data during the repair process is strictly limited:

Limited Access: Our technicians are authorized to access only the outlining folder (root directory or user profile container) required to perform the necessary system repairs or diagnostics.
No Individual File Access: We do not access, open, or view individual files (documents, photos, personal folders) within that structure unless you have explicitly opted into our "Selective Data Backup Service."
Backup Service Exception: If you opt into the Selective Data Backup Service, we will access specific files solely for the purpose of transferring and preserving that data as requested.

5. DATA RISKS, ERASURE, AND BACKUPS

Please be aware of the inherent risks associated with hardware and software repairs:

Potential for Data Loss: In the event that no data backup is requested, your data may be erased during the repair process (e.g., during a hard drive format or operating system re-installation).
Notification: We will attempt to notify you if a repair procedure requires the erasure of data. However, we cannot guarantee the safety or retention of your data during the repair process unless you have accepted and paid for our Data Backup Policy.
User Responsibility: It is strongly recommended that you back up your data before submitting a device for repair if you do not utilize our backup services.

6. DATA SECURITY

We implement reasonable security measures to protect the integrity of your device and personal information while it is in our possession. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

7. GOVERNING LAW

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any disputes arising under this policy shall be resolved in Gainesville, Florida.

8. CONTACT US

If you have any questions about this Privacy Policy, please contact us at:

Tony Tech Solutions
Owner: Anthony Vazquez
Location: Gainesville, FL
Website: www.tonytechsolutions.com
Email: admin@tonytechsolutions.com