Frequently Asked Questions

We are a tech repair company that specializes in business services and consumer ship-in repairs. Founded and operated solely by Anthony, Tony Tech Solutions was built to help clients resolve their tech issues from the comfort of home—no need to visit a physical shop. We also strive to assist small and mid size business by providing exceptional managed IT services. With a strong passion for both technology and customer service, we combine the two to deliver trustworthy, efficient support. 

We repair all iPhones, select Android phones, and Windows PCs. We do not offer hardware repairs for Macs or tablets, but we do support software-related issues on Macs. 

Yes, we offer remote support for software-related issues.

Once you reach out for an initial consultation, we’ll guide you through packaging and shipping your device safely. Be sure to include your contact information and a description of the issue. 

Software repairs can almost always be completed same day! Hardware Repairs typically take 2–5 business days after we receive your device. Delays may occur depending on part availability or complexity. 

Refunds may be available in some cases. Shipping fees are non-refundable. If a service has been completed and the fix cannot be undone, a refund may not be issued. Please review our full Refund Policy for details. 

If a repair is not possible and no fix was applied, we may offer either a full or partial refund depending on whether or not the device was shipped.

Yes, we design and build custom gaming PCs based on your needs and budget. 

Absolutely. Your data and privacy are important to us. We only access what’s necessary for the repair, and nothing is stored or shared. You can read more in our Privacy Policy.